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Privacy Policy

Privacy Policy – Professional Empire

Professional Empire (“we”, “our”, “us”) operates this website and provides the services offered on it. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you browse our website, contact us, or make a purchase. By using this website, you accept the practices described here.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, billing and shipping address.

  • Order & Payment Information: Payment method, transaction details, billing data (processed securely by Razorpay, we do not store your full payment credentials).

  • Account Information: Login credentials, preferences.

  • Technical Data: IP address, browser type, device identifiers, pages viewed, usage data.

  • Communications: Information you share when contacting us (email, forms, WhatsApp, phone calls).

Information may be collected directly from you, automatically via cookies, or from trusted service providers.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Facilitate secure online payments (via Razorpay)

  • Provide customer support and respond to inquiries

  • Improve our website, products, and services

  • Send transactional and promotional communications (you may opt out anytime)

  • Ensure security and prevent fraud

  • Comply with legal obligations


3. Sharing Your Information

We may share your information only when necessary:

  • Odoo (Website Hosting): For website functionality, order management, and data storage

  • Razorpay (Payment Partner): To securely process payments

  • Shipping and Logistics Partners: To deliver your orders

  • Technical & Marketing Service Providers: For analytics, email communication, and advertising

  • Legal Authorities: If required by law, court order, or government request

  • Business Transfers: In case of a merger, acquisition, or restructuring

We do not sell personal information.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance

  • Enable core functionalities (login, cart, checkout)

  • Analyse traffic and usage

  • Personalize your experience

You may manage cookie preferences via your browser settings.

5. Data Security

We take reasonable technical and organizational measures to protect personal information.

However, no method of transmission or storage is 100% secure.

Payment information is handled by Razorpay, which follows PCI-DSS security standards. We do not store your credit/debit card numbers.

6. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling your orders

  • Providing customer service

  • Meeting legal, tax, and compliance requirements

  • Resolving disputes

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information

  • Request correction or deletion

  • Request a copy (data portability)

  • Object to certain processing

  • Opt out of marketing emails

  • Withdraw consent (where applicable)

You can exercise these rights by contacting us at the details below.

8. Children’s Privacy

Our website and services are not intended for children under the age of majority.

We do not knowingly collect data from minors.

9. International Transfers

Your information may be stored or processed outside your country, including in jurisdictions with different data protection laws.

10. Updates to This Policy

We may update this Privacy Policy periodically.

Revised versions will be posted here with an updated “Last Updated” date.

11. Contact Information

If you have questions, concerns, or requests about this Privacy Policy, please contact:

Email: info@grandempire.in

Address: Badli Village, Badli Road, Badli Rohini, No. 43/36, Delhi, DL, 110042, India