Eligible for Replacement

You are eligible for a replacement if:

• The product arrives damaged
• You receive a wrong product
• There is a manufacturing defect

 How to Raise a Replacement Request

• Inform us within 48 hours of delivery
• Share clear photos or a short video of the issue
• Our support team will verify and arrange a replacement promptly

  We focus on solutions, not excuses.

Returns (Limited & Fair)

• Returns are accepted only in specific cases, such as:

  • Incorrect product delivered
  • Manufacturing defect (where replacement is not possible)
• Products must be unused and in original condition

 Not Eligible for Return

To keep pricing fair for all customers:

• Used products
• Damage caused by misuse or improper handling
• Normal wear and tear
• Products without original packaging

  Warranty (Where Mentioned)

• Warranty applies only if clearly mentioned on the product page and registration process is completed by the customers
• Covers manufacturing defects
• Support is replacement-based, not repair cycles
• Physical damage or misuse is not covered

  Need Help

• Our support team is always happy to assist you.

• Reach out via : +91 77384 25891 

  •                      info@grandempire.in

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